Refund policy

 

Fruits of my Laser Return Policy

Due to the personalized nature of custom engraved items, we are unable to accept returns or exchanges unless an error has been made by us or the product arrives damaged or defective.

Order Errors or Defective Items:

If your item arrives with an error due to our mistake (such as incorrect engraving text, font style, or product), or if it arrives damaged or defective, please contact us within 7 days of delivery with photos clearly showing the issue. We will gladly provide a replacement at no additional cost or issue a full refund.

Customer Responsibility:

Please double-check spelling, dates, punctuation, and formatting when placing your order. We cannot accept returns or issue refunds for errors provided or confirmed by the customer during the ordering process.

How to Report an Issue:

If there’s an issue with your engraved product, please reach out immediately at fruitsofmylaser@gmail.com or 903-576-6708. Include your order number and detailed photographs of the issue, and we’ll respond promptly to make it right.